Help
Questions, answered
The things people ask us most, in the order they ask them.
- Why does the price change during the day?
- Because the silver rate does. Prices follow the day's silver rate and are confirmed when you check out. If the rate changes while you shop, your bag refreshes to the new price and asks you to confirm before anything is charged.
- What exactly is the making charge?
- The labour of casting, filing, soldering, setting and finishing that piece, stated as a flat rupee amount per piece — never as a hidden percentage.
- Why is there no size dropdown?
- Each design exists as a single piece, so there is one size per product. The available size is printed in the product description, and we resize at cost where the design allows it.
- What does 925 mean?
- 925, or sterling, is 92.5% pure silver — the ideal precious metal for rings, pendants and anything worn daily. Every Shivayra piece is certified 925 sterling silver.
- Will it tarnish?
- All silver does, eventually. Wiping after wear and storing it in the pouch delays it for years. We re-polish Shivayra pieces free of charge.
- Do you ship all over India?
- Yes — insured and tracked. Orders are dispatched within two working days.